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MEET THE SERVICE TEAM
Here's Our Amazing, Helpful, Friendly Service Team!
Joseph Cox
Pinnacle IT Owner
Joe founded Pinnacle IT, and although it's hard to believe it now, he managed our services workload completely solo. He would tell you that today, he is beyond grateful to have a team to help manage things these days! Joe is still heavily involved on all high level and network related support items, but he spends most of his time these days on company development and improving infrastructure.
Matt McDrummond
Onsite/Remote Support Administrator
Matt joined the Pinnacle IT team not long after it was founded. On any given day, you might find Matt onsite with customers or managing the remote helpdesk team. Matt has a unique gift with customer relations, and we are always excited to introduce new clients to him. With his positive demeanor and excellent interpersonal skills, not to mention his technical known-how, Matt is an amazing asset to our team!
Mark Villaplaza
Remote Support Technician
Talk about a wizard! We've recently coined this nickname for Mark. It seems anytime a client issue has some of us scratching our heads, Mark is often the first one to the finish line on finding a solution. Mark came to us in the summer of 2023, and we have been nothing short of amazed at his dedication, accuracy, tenacity, and willingness to stick with our clients through each and every service request.
Pinnacle IT is a Managed Service Provider located in Crossville, TN. We provide remote monitoring, management, help desk support, on-site support, backup and disaster recovery, Microsoft licensing, and much more.