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Microsoft 365 Account Reset FAQ
Why has my account password been reset?
A security incident on another user's account prompted this action. This action has been requested by management in an effort to be abundantly cautious and ensure that all resources are free from any unauthorized access?
Does this mean my account has been hacked?
NO. One user's account was compromised 2 days ago. That vulnerability has since been patched. However, the method in which that user's account details was a very clever phishing attempt. This action is being take to make sure no else falls or has fallen victim to this same attack.
What about MFA?
Unfortunately, this attack circumvents MFA because the attacker is able to steal browser authentication tokens when a user is tricked to provide their credentials. Therefore, you may be required to set MFA up again during your first login.
How can I prevent this from happening on my account?
Great question! NEVER provide your login credentials unless you are actively trying to log in to Microsoft. If another website or an email sender asks you to provide credentials or sends you a link that leads to a page that asks for credentials, do not proceed.
I cannot regain access to my account. What do I do?
Call us here at Pinnacle IT. Our team is standing by in case you have issues. You can reach us at 931-210-6500.
MEET THE SERVICE TEAM
Here's Our Amazing, Helpful, Friendly Service Team!
Joseph Cox
Pinnacle IT Owner
Joe founded Pinnacle IT, and although it's hard to believe it now, he managed our services workload completely solo. He would tell you that today, he is beyond grateful to have a team to help manage things these days! Joe is still heavily involved on all high level and network related support items, but he spends most of his time these days on company development and improving infrastructure.
Matt McDrummond
Onsite/Remote Support Administrator
Matt joined the Pinnacle IT team not long after it was founded. On any given day, you might find Matt onsite with customers or managing the remote helpdesk team. Matt has a unique gift with customer relations, and we are always excited to introduce new clients to him. With his positive demeanor and excellent interpersonal skills, not to mention his technical known-how, Matt is an amazing asset to our team!
Bert Fermin
Remote Support Technician
When it comes to analytical problem solving and critical thinking skills, look no further than this guy! Bert came to us in late 2022, and he quickly learned the ropes in regards to our customer relationships. When clients call the help desk, there's a high possibility that Bert's friendly voice is the first one they'll hear. Not only is he part of our service team, but as of late, he's been helping us in our marketing as well!
Mark Villaplaza
Remote Support Technician
Talk about a wizard! We've recently coined this nickname for Mark. It seems anytime a client issue has some of us scratching our heads, Mark is often the first one to the finish line on finding a solution. Mark came to us in the summer of 2023, and we have been nothing short of amazed at his dedication, accuracy, tenacity, and willingness to stick with our clients through each and every service request.
Pinnacle IT is a Managed Service Provider located in Crossville, TN. We provide remote monitoring, management, help desk support, on-site support, backup and disaster recovery, Microsoft licensing, and much more.