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Managed IT Services & Cybersecurity

Think of us as your very own IT Department. We provide small businesses with solutions to their biggest problems and help them meet their goals through technology and systems infrastructure.

Technology Solutions

What Can We Help You With?



We take away all the heavy lifting of IT expense-planning. We'll manage everything with a once-a-month unchanging and predictable invoice.



We are pleased to offer all MSP clients the best VOIP telephone services anywhere. Our dedicated telephone division can save you money on your phones, guaranteed!



With our partnership with Microsoft (M365 products), we can help you and your team experienced seamless continuity across all your services.



Are you ready to take the plunge into the modern age (and into the future) with cloud computing and application/server roles? Our team of experts can help you get there efficiently and cost-effectively.



Our network team is the best of the best! We will hedge your business from cyber-attacks including ransomware. We will setup your network, monitor it, and keep it secure 24/7/365.



It's hard to decide which products, services, and processes to adopt when it comes to technology. Let our advanced experts help you navigate these waters so you can get back to what you do best.


What we do.

We strive to do things because they make sense and they meet YOUR goals... not just because every other technology services firm does them. With our unique laser focus on creating delighted customers, we stand out among our peers. We are confident we can help your business meet its goals through solid, secure, and efficient technology processes. In addition to your satisfaction, we are committed to provided the highest level of Managed IT and Security. We use our expertise to secure your systems and help you meet your goals.

Onsite & Remote Monitoring & Management

Let our dedicated professionals meet all of your IT needs quickly and efficiently, whether that service is provided in person or remotely. We monitor your systems 24/7 with our proactive approach to system security and integrity. With our remote management tools, we can see problems forming before they even reach your desk. Instead of those awful shutdown scenarios, our team can prevent them from ever happening!

Data Protection & Disaster Recovery On the Ready

Gone are the fears of the ever-present threat of data loss. Whether disaster comes through user error, hardware failure, or security vulnerabilities, our service team can not only help you secure and recover your data, but we can help you make sure it never happens again! Our encrypted environment lets you keep your data safely stored and incrementally backed up every hour of every day. Data loss becomes a rare hiccup that is instantly rectified.

Network Design, Maintenance, & Repair

Tired of printers that can't be reached? Worried that firewall is out of date? Do you have cabling issues in your network? Have you ever had your network assessed for vulnerabilities? Pinnacle IT has all of that covered. Our Managed IT Services includes all of the heavy lifting in your network management. We can make sure that your tech not only works efficiently, but that it is secure and fully operational 24/7/265.

Cyber Security & Compliance

In today's digital age, security is not an add-on... it's a full-on necessity. We go to work finding holes in the network and system security and we patch the immediately. From firewall management to antivirus, our secure data center is equipped to plan for, remediate, and manage a secure network for you and your team. Whatever industry our clients are in, we are equipped to provide all required compliance to keep you secure and in good standing.

What does our onboarding process look like?

We make is as simple as possible. From the first call to the point where you have a full-time IT support team, 4 simple steps is all it takes. Leave the heavy lifting to us!



After we've had the opportunity to have an initial call or meeting with you, we'll send a team member onsite to your location to learn all about your current environment.



Once you have accepted our proposal, we will schedule the onboarding process, which will include installed our remote agents onto your systems for monitoring, management, and help desk access.



We will talk with you about two important details: Your goals and desires in regard to your technology needs, and our findings in the discovery phase. Together we will put together plan that will guarantee you reach your goals, and our team will present you with a full relationship cost analysis.



At this point, you're in our system! You'll be provided with an online portal for opening support tickets. You'll also be given access to our call-in support team where you can get on-demand help with any IT needs as well as schedule on-site support when needed.


Use our support email or telephone access to get any support you need at any time.

We want to support our local businesses by helping them get secure.

Through the end of May 2024, Pinnacle IT is offering a FREE Network & System Inspection for all Putnam, Cumberland, Roane, & Knox County small businesses.

Don't Miss This Limited-Time Offer!

We are highly committed to the collective success and security of our neighborhood businesses. So we are offering a complimentary Network and System Inspection to ensure the efficiency and security of your business's technological framework. This offer involves a detailed examination of your local network, particularly focusing on your computers and servers, to ascertain their communication and safeguarding effectiveness. At the end of our assessment, we will provide you with a written report about our findings. The report will includeany recommendations we can offer to help you secure your network. This service is entirely free, with no underlying sales intentions.

Understanding the state of your network and IT infrastructure is a business imperative in an era where digital readiness and security are critical to business success. Many remain unaware of potential vulnerabilities until they manifest as critical issues. Our proactive assessment is designed to offer peace of mind and informed awareness, enabling you to focus on your core business activities.

If you are interested in this free offer, please fill out the form on the left and someone from our support team will reach out to schedule your assessment.

See What Our Customers Have To Say About Us

Joe and the team at Pinnacle IT have proven to be an invaluable asset to us. As our business has grown, we have realized the need to have professionals on our side for IT services. They are always super helpful in explaining things, and never try to sell us on goods and services won’t don’t truly need. Even though we are not in the same time zone, it gives us great peace of mind knowing they have us monitored 24/7, 365.

Nathan Van Gundy


"Very pleased! We've known the owner for several years and he has very high integrity. IT support can feel overwhelming, especially when technology is so rapidly evolving. However, I can alway trust that Pinnacle is telling us the truth and taking care of us without overselling us on things that we don’t need or want. When something in our health care business isn’t functioning correctly, this company quickly gets us put back together so we can serve our patients. Very grateful for them!"


Dr. Carmen Quirk

Quirk & Wheeler Orthodontics

Cookeville, TN

"I am a County Finance Director and we use Pinnacle for our needs across our county government. Joe and his team are quick to respond and assist us with anything we have thrown at them so far. This includes helping with a complicated Jail networking system. Can't speak highly enough of them."


Tyler Arms

Fentress County Government Finance Director

Jamestown, TN

"Pinnacle IT has been a lifeline for our business. After years of struggles to maintain consistent service in our building, they have been committed to setting us up for success. They are prompt to respond to our issues, and clearly walk us through any troubleshooting. We are so grateful!


Margaret Stolfi

The Mill & Mine

Knoxville, TN

Contact Us

Feel Free to ask for details or ask any questions!




Our Office


25 Peavine Plaza Ste 104

Crossville, TN 38555

Business Hours

Monday - Friday 8 AM to 5PM CST

Pinnacle IT is a Managed Service Provider located in Crossville, TN. We provide remote monitoring, management, help desk support, on-site support, backup and disaster recovery, Microsoft licensing, and much more.



Phone: 931-210-6500

Address: 25 Peavine Plaza Suite 104, Crossville, TN 38555

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